Gems – The Puzzle Game – Support

How do I change the difficulty level?

Tap New Game button on the main screen and select desired difficulty level. The New Game button is also displayed on the End Game screen.

What are the differences between difficulty levels in the game?

Each difficulty level features a unique game board size, a specific number of gemstones, and a set number of available moves.

EasyNormalHard
Size8×810×1012×12
Moves202530
Diamonds122
Rubies122
Emeralds123
Sapphires223

How do I use Extra Moves Boost?

The Out of Moves screen appears once you’ve used all your moves and haven’t found all the gemstones. It offers you 3 extra moves to complete your game. This screen is displayed only twice, and if you exhaust all the extra moves, you will be redirected to the End Game screen.

The free version of this game provides you with 5 free Extra Moves Boosts. You can purchase more moves using the in-app purchase functionality in the game.

Purchasing the Premium Game unlocks additional premium features and provides you with unlimited extra moves.

What to do if I made a mistake?

Tap Undo button under main game board to reverse your last action. However, there’s a penalty for using the Undo button – your number of moves made will be increased by one.

How final score is calculated?

Each gemstone carries a certain point value. The final score is calculated by adding the points from the gemstones found, adding points for unopened cell on the game board, and subtracting points for any extra moves used. The point values are determined by the difficulty levels.

EasyNormalHard
Sapphire456
Emerald678
Ruby8910
Diamond101112
Unopened Cell123
Extra Move-1-2-3

What statistics can I see about my games?

You can view the statistics for your games, broken down by each difficulty level. You can check your best scoreaverage scoregames playedgames wonwin ratecurrent win streaklongest win streakbest timeaverage timetotal played timegems found, average gems found, fewest moves and average moves of your played games.
Statistics can be cleared out on the Settings screen.

What is Daily Challenges?

One of the most exciting features of our game is the Daily Challenges. These challenges are not just a one-time event – they provide a continuous stream of new content, as a new challenge unlocks every day.

The challenges are divided into three difficulty levels: EasyNormal, and Hard. You start with the Easy level. Once you’ve completed the Easy level, the Normal level becomes unlocked. After finishing the Normal level, you unlock the Hard level.

Each level presents a unique set of challenges that test your skills and strategic thinking. And remember, with each new day comes a new challenge, keeping the game fresh and exciting.

Upon completion of all the daily challenges, you will be awarded a trophy, a testament to your gaming progress.

So, are you ready to take on today’s challenge? Good luck, and happy gaming!

In-App Purchases

Our game offers a variety of in-app purchases that can enhance your gaming experience. Here’s a breakdown of the available items:

Consumables

Extra Moves Boost: No moves left to finish you game? Purchase Extra Moves Boost to help you progress. These consumable items can be used during gameplay to give you extra moves to finish your game.

Non-consumables

Hard Levels: Ready for a challenge? Purchase this non-consumable item to unlock the Hard levels. Test your skills and see how far you can go!

Daily Challenges: Want more variety in your gameplay? Purchase this non-consumable item to unlock Daily Challenges. Remember, a new challenge awaits you every day!

Premium Game
For the ultimate gaming experience, consider purchasing the Premium Game Version. This one-time purchase unlocks everything in the game. Not only will you have access to all levels and daily challenges, but you’ll also enjoy unlimited Extra Moves Boosts. It’s the perfect option for those who want unrestricted access to all that our game has to offer.

Please note that these purchases are made with real money and will be charged to your account. Always ensure to make purchases responsibly.

Enjoy your gaming experience!

How do I disable sound effects?

1. Tap on the Gear icon, which is located at the bottom of the screen, or at the top of the screen if you are in the middle of a level.

2. Disable the Sounds Effects option.

You can also swith your device to silent mode with the switch button on the side of your device.

How do I disable vibration effects?

1. Tap on the Gear icon, which is located at the bottom of the screen, or at the top of the screen if you are in the middle of a level.

2. Disable the Vibration option.

How do I disable/enable dark mode?

1. Tap on the Gear icon, which is located at the bottom of the screen, or at the top of the screen if you are in the middle of a level.

2. Tap on the Dark Mode option.

3. Choose between these options:

  • Automatic – Follow device settings
  • On – Dark Mode enabled
  • Off – Dark Mode disabled

How do I transfer/sync my progress?

Game statistics, completed daily challenges, and purchased consumable items are synchronized across your devices using iCloud.

All your progress will also be transferred to any new device via iCloud.

Please note that an internet connection is required for the synchronization to function properly.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. View more
Cookies settings
Accept
Decline
Privacy & Cookie policy
Privacy & Cookies policy
Cookie nameActive
Last updated: March 12, 2024At A|W Projects, accessible from https://aw-projects.eu, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by A|W Projects and how we use it.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How We Use Your Information

We use the information we collect in various ways, including to:
    • Provide, operate, and maintain our website
    • Improve, personalize, and expand our website
    • Understand and analyze how you use our website
    • Develop new products, services, features, and functionality
    • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
    • Send you emails
    • Find and prevent fraud

Log Files

A\W Projects follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

Cookies

Like any other website, our website uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:
    • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
    • Request that a business delete any personal data about the consumer that a business has collected.
    • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
    • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
    • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
    • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
    • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
    • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
    • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.A|W Projects does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at hello@aw-projects.eu.
Save settings
Cookies settings
Scroll to Top